Working side by side with jewelry manufacturers we have developed and refined ERP software for the complete management of goldsmith companies.

It is not just a traditional stock handling, tag printing and sales management, but a solution that optimizes human resources and company work-flow.

eManager ERP is the software platform extended to each business branch, usable from any device, which centralizes information and provides real-time statistical data and strategic decision support. Today’s world market is subject to the standards of multinational companies that have shaped expectations, precise timing responses and high quality standards. Every company, small or large, that wants to establish itself commercially on the current market, must respect these policies. For these reasons, the organization and optimization of all company resources must be planned and monitored constantly.

For this purpose, in eManager ERP, through specific configurations based on the core business and on the company organization chart, the management flows are defined. Activities such as management of the processing account, factory control, fiscal stock monitoring, statistical projections, agents markups and anything else that is part of the traditional management activity, are data that the software automatically returns following simple users documentary recordings.

Italian jewelry manufacturers are considered world excellence for goldsmith craftsmanship and the use of the most modern machinery intended for production. The aspect that has penalized Italian companies was the lack of specific software technology.

Today eManager ERP allows entrepreneurs to extend their vision from production capacity and quality to total control of all company branches.

The analysis of the most modern CRM software and the collaboration with top Jewelry and Watchmaking Brands, enabled us to develop a solution that interacts with any management system used by customers, through web platforms accessible from any de-vice and in any moment.

eManager CRM is a specific Web-Based platform for the management of customer profiling, promotions, products handling, news and many other activities. Top of the line world requires an exclusive and highly profiled CRM, which takes into account any process that stands out and is different from any other sector.

Specifically, CRM focuses on very high customer profiling, based on an accurate definition of the wished and selected products and on the monitoring of all the activities shared with the customer: communication, co-marketing, events, commercial proposal, sales and after-sales service, offering a tool for accurate and punctual customer care.

eManager CRM offers advanced and personalized customer data management and profiling, based on the analysis of the purchase history, sell-out and new orders at the fair, in the shop or on the website.

CRM will select automatically the items to be offered to the customer, dividing them into products that are coherent or alternative to his profile.

At any time it will be possible to communicate with customers via Email, WhatsApp or Social Networks directly in their language, while CRM, through A.I., is translated in any language.

For Company internal management, you can find other features like Chat, Tasks, Calendar and Projects: all managements present in the CRM.