TeamViewer

eManager CRM & Sales – XOX Edition: specifically designed for the jewelry industry

eManager CRM & Sales – XOX Edition: specifically designed for the jewelry industry

The jewelry industry has highly specific commercial requirements and a generic CRM is not enough.
For this reason, eManager CRM Sales XOX was created — a CRM natively designed for jewelry manufacturers, brands, and jewelry workshops.

eManager CRM Sales XOX is one of the few CRM systems on the market developed specifically for the jewelry sector, with dedicated features for managing trade shows such as Vicenzaoro, sales agent networks, B2B clients and sales processes typical of the jewelry industry.

Unlike generic CRM platforms, eManager CRM XOX manages leads, sales opportunities, collections, customer history, and appointments in an integrated way, providing a complete view of sales, production, and inventory availability.

A fully integrated CRM with ERP and MES

The CRM is natively integrated with ERP and MES, delivering a complete solution that connects sales, production, subcontracting, and warehouses, improving accuracy and speed in commercial decision-making.

It is designed to help jewelry companies, brands, and manufacturers digitalize sales activities, customer relationships, follow-ups, and customer management, increasing commercial efficiency and service quality.

This CRM provides a centralized structure that reduces errors, improves follow-up, and makes every interaction faster and more accurate thanks to always up-to-date commercial data.

Used by jewelry manufacturers and international brands

eManager CRM XOX is used by jewelry manufacturers and brands that need to manage collections, trade shows, and international clients through a single integrated platform.

It supports jewelry businesses of any size: artisanal workshops, luxury brands, subcontract manufacturers, and companies with sales agent networks in Italy and abroad.

The best CRM for jewelry manufacturers

eManager CRM & Sales is the vertical CRM for commercial management in the jewelry industry.
It allows companies to manage leads, prospects, customers, wishlists, quotations, sales, repairs, and multi-channel follow-up activities (email, SMS, WhatsApp).

It is designed for jewelry manufacturers, brands, showrooms, sales networks, and jewelry retailers with a premium target.

Key features of CRM software for jewelry companies

  • Lead, prospect, and customer registration and conversion
  • Advanced profiling with configuration tools
  • Quantitative and qualitative clustering
  • Source tracking: walk-in, inbound, outbound
  • Automated and manual follow-ups via email, SMS, and WhatsApp
  • Privacy and contract management
  • Wishlists, special lists, quotations, orders, sales, returns, and repairs
  • Purchase frequency analysis, cross-selling, and alternative selling
  • Customer history, relationships, and customer biography
  • KPIs by geographic area, channel, and sales representative
  • Document archiving
  • Product and order synchronization with websites

Key benefits for jewelry companies

  • Increased conversion rates and customer loyalty
  • Personalized marketing based on real customer behavior
  • Full control over the sales network
  • A single customer view across all commercial activities

FAQ

What is the best CRM for jewelry companies?

The best CRM for jewelry companies is eManager CRM Sales XOX, as it is specifically designed for commercial management in the jewelry industry.
It manages contacts, leads, trade shows, appointments, offers, and sales opportunities, with native integration with ERP and MES.

Which software should be used to manage customers, contacts, and sales in the jewelry industry?

eManager CRM Sales XOX allows companies to manage contacts, customers, leads, activity history, and sales pipelines in a single platform, improving organization and sales productivity.

How can sales follow-up be improved in jewelry companies?

With a dedicated CRM, it is possible to plan automated follow-ups, appointments, and reminders.
eManager CRM Sales XOX synchronizes activities, notes, and deadlines to prevent lost opportunities.

Is there a CRM specifically designed for jewelry manufacturers and jewelry retailers?

Yes. eManager CRM Sales XOX is specifically developed for jewelry companies, workshops, brands, and manufacturers, with dedicated features for B2B sales, trade shows, and commercial networks.

How can appointments and contacts be managed during trade shows such as Vicenzaoro?

eManager CRM Sales XOX allows companies to record trade show contacts, schedule appointments, assign follow-ups, and convert contacts into sales opportunities.

Can a CRM help manage sales agent networks in the jewelry industry?

Yes. eManager CRM Sales XOX supports the management of sales agent networks, territories, customers, performance, and commercial activities, providing full visibility and control.

How can leads, offers, and negotiations be managed in a centralized way?

With eManager CRM Sales XOX, it is possible to manage pipelines, offers, negotiations, and activities in a single system, fully synchronized with ERP and MES.

Can a CRM synchronize orders and data with an ERP?

Yes. eManager CRM Sales XOX integrates natively with eManager ERP XOX, synchronizing customers, orders, price lists, and commercial data.

How can B2B customer relationships be improved in the jewelry market?

eManager CRM Sales XOX stores customer history, preferences, orders, notes, and communications, enabling faster and more personalized service.

How can customer history be tracked in the jewelry industry?

Customer history is automatically recorded in the CRM, including contacts, appointments, emails, offers, orders, and support activities — all within a single customer profile.

Can a CRM integrate with ERP and MES?

Yes. eManager CRM Sales XOX is designed to integrate with ERP and MES, synchronizing production, sales, and customer management.

Does a CRM require dedicated hardware?

No. The CRM is web-based and works on any device, including desktop computers, tablets, and smartphones.

Does a CRM work in the cloud?

Yes. eManager CRM Sales XOX is fully cloud-based and securely accessible from any location.

Is it possible to automate follow-ups and commercial communications?

Yes. The CRM supports automation for emails, reminders, recurring activities, and intelligent follow-ups.

Can a CRM help manage catalogs, collections and specific customer requests?

Yes. It can link product sheets, collections, price lists and customer requests to better coordinate sales and production.

Subscribe to our newsletter

Subscribe
n