FAQ

ePlay is a company within the XOX Group dedicated to jewellery manufacturers and brands. We support companies with digitalisation through software, website development, visual content, communication and marketing. Our work is designed to simplify day-to-day operations, improve processes and provide practical tools to grow in the market.

No. We focus exclusively on jewellery. That lets us be fully effective without redesigning from scratch every time: we grow and innovate in the same sector, together with our clients.

Not for XOX solutions: XOX software is developed, managed and evolved in-house by ePlay. Through eSystem, we also provide hardware and software from certified partners, with direct configuration and support.

Yes. We do not manufacture hardware ourselves, but we are a certified Dell partner. We supply computers, printers and more. Clients have a single point of contact for everything digital.

XOX Group is the digital ecosystem that brings together all our solutions and skills. Over time we have built distinct divisions and platforms, each with a clear, complementary role, designed for the jewellery industry. That makes us more effective and truly close to the companies we work with.

Because we work exclusively in the jewellery industry and develop our technologies in-house. That means you do not have to adapt generic tools: you use solutions built around real company processes, with one partner supporting everything over time.

The journey starts from an analysis of the company's needs, then continues with platform configuration, data migration and user training, through to go-live. The transition is never abrupt: it is guided, shared and supported.

The project does not stop. After launch we keep supporting day-to-day use of the systems, monitoring processes and proposing concrete improvements over time.

Yes. We work with controlled access and secure procedures, ensuring data protection and operational continuity during every intervention.