Made in ePlay Software and digital solutions developed directly for jewellery companies

ePlay designs, develops and manages software, platforms and digital services in house for jewellery manufacturers and companies across the jewellery supply chain. We are not resellers of off-the-shelf solutions: we work directly on technologies, configurations, integrations and updates, without intermediaries. This model makes it possible to truly customise every project, intervene directly when new needs arise and provide ongoing support over time. Software, websites, commercial tools and infrastructure are coordinated by a single team that understands jewellery industry processes.

Direct development and control of software solutions

The proprietary solutions of the XOX ecosystem are designed, developed, updated and supported directly by the ePlay team. We are not resellers of off-the-shelf software and we do not entrust configurations, customisations or technical interventions to intermediaries.

Knowing every component of the platform allows us to act quickly, keep consistency across features and adapt the system to the real processes of jewellery manufacturers, workshops and companies across the jewellery supply chain. The client therefore has a single point of contact for development, integrations, updates and support. This direct relationship reduces handovers, simplifies request management and ensures greater continuity, stability and the ability to evolve over time.

Custom software for jewellery company processes

Every jewellery manufacturer has different operating methods, roles, workflows and priorities. That is why the proprietary solutions of the XOX ecosystem are configured around the company’s real processes, without imposing standard models or changing procedures that already work.

The ePlay team works directly on functions, fields, interfaces, permissions, workflows and integrations, adapting the software to the needs of production, inventory, administration, sales networks and customers. The configuration can evolve over time to support new departments, markets or ways of working. This gives the company a platform aligned with its organisation, easier to adopt and capable of improving processes without disrupting them. Customisation is not limited to appearance: it covers how the system actually works and how each user works every day.

Direct software support and timely intervention

When an issue or a new requirement arises, the client speaks directly with the ePlay team that develops and understands the solutions of the XOX ecosystem. Because we are not resellers, we can analyse the problem without handovers between different suppliers and work directly on configurations, integrations, workflows and software components.

Our direct knowledge of the systems allows us to identify causes more quickly, reduce response times and limit potential operational disruption. Support continues after the project goes live through user assistance, updates, checks and adjustments to the company’s new requirements. Jewellery manufacturers, workshops and companies across the supply chain therefore have an ongoing technical point of contact capable of supporting the software from design through to daily use, without temporary fixes or fragmented interventions.

Natively integrated software solutions

The modules of the XOX ecosystem are designed to share data and processes within a single architecture. ERP, CRM, MES, sales rep apps and the B2B Area communicate with one another, connecting production, inventory, administration, the sales network and professional customers without duplicating information.

Products, master data, price lists, availability, orders and documents are updated in a coordinated way and can also feed websites, e-commerce platforms and digital tools developed by ePlay. Each user therefore accesses data that is always up to date and consistent with their role.

Native integration reduces manual data entry, errors and misalignment between departments, simplifies workflows and gives the company a more complete view of its operational and commercial activities.

Continuous software updates and evolution

The proprietary solutions of the XOX ecosystem are developed and updated directly by the ePlay team to keep pace with technological progress and the changing needs of jewellery companies. Features, integrations, interfaces and procedures can be improved progressively while remaining consistent with processes already in use. Every change is assessed for compatibility, security and operational continuity, avoiding isolated updates or modifications that could create misalignment between departments and systems. Clients do not need to keep searching for new suppliers or replace the platform to access more advanced tools.

XOX grows with the company, supporting new markets, ways of working, operational requirements and integration needs. This keeps the software up to date, stable and suitable for everyday operations over the long term.

They chose us

And many more…

FAQ

Who is ePlay and what do you do?

ePlay is a company within the XOX Group dedicated to jewellery manufacturers and brands. We support companies with digitalisation through software, website development, visual content, communication and marketing. Our work is designed to simplify day-to-day operations, improve processes and provide practical tools to grow in the market.

Do you work in other industries?

No. We focus exclusively on jewellery. That lets us be fully effective without redesigning from scratch every time: we grow and innovate in the same sector, together with our clients.

Are you software resellers?

No. All our solutions are proprietary: we develop, manage and evolve them in-house. That ensures customisation, continuity and direct support with no intermediaries.

Do you also provide hardware and technical support?

Yes. We do not manufacture hardware ourselves, but we are a certified Dell partner. We supply computers, printers and more. Clients have a single point of contact for everything digital.

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