Frequently asked questions about ePlay products and services.
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What is eManager?
eManager is the ePlay division dedicated to developing software for the jewellery industry. It designs, builds and manages the digital ecosystem used by jewellery companies, working directly with manufacturers and brands.
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What is XOX?
XOX is the software platform developed in-house by the eManager team. It is not a single program but an ecosystem of modules working together: ERP, MES, CRM, Sales App and B2B area. It covers business management, production, sales network and sales, evolving with real company needs.
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Which software do you provide? Do you build the solutions?
Yes. All XOX software is developed in-house. The ecosystem includes XOX ERP, XOX MES, XOX CRM, XOX Sales App and XOX B2B Area. You can start with what you need and add other solutions over time while keeping one coherent system.
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Can I adopt modules separately or must I buy the whole ecosystem?
You can adopt modules individually, with no obligation. When they work together, operations become smoother and more automated. The choice depends on your goals and level of digitalisation.
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Do XOX modules integrate with software I already use?
Yes. The XOX ecosystem can talk to third-party systems. Internal integration still delivers the most value: one data foundation and automated flows without duplication. That reduces errors, delays and manual work.
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Do you handle in-house production and subcontractors?
Yes. XOX lets you monitor work, timings and progress both in-house and at subcontractors. The full production cycle stays visible and measurable.
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What if my company has needs beyond standard setups?
That is normal: every company is different. With proprietary software we adapt processes and the platform to your real needs not the other way around.
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How is migration from a previous system handled?
We handle data migration with you, deciding what to keep and how to structure it. The goal is a smooth transition without disrupting operations.
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What software does ePlay offer for the jewellery industry?
ePlay offers five main XOX solutions: XOX ERP for business management, XOX MES for production control, XOX CRM for sales and commercial relationships, XOX Sales App for sales networks and XOX B2B Area for customers and distributors. X-Live is also available for professional videoconferencing.
Read answer →
What is eManager?
eManager is the ePlay division dedicated to developing software for the jewellery industry. It designs, builds and manages the digital ecosystem used by jewellery companies, working directly with manufacturers and brands.
What is XOX?
XOX is the software platform developed in-house by the eManager team. It is not a single program but an ecosystem of modules working together: ERP, MES, CRM, Sales App and B2B area. It covers business management, production, sales network and sales, evolving with real company needs.
Which software do you provide? Do you build the solutions?
Yes. All XOX software is developed in-house. The ecosystem includes XOX ERP, XOX MES, XOX CRM, XOX Sales App and XOX B2B Area. You can start with what you need and add other solutions over time while keeping one coherent system.
Can I adopt modules separately or must I buy the whole ecosystem?
You can adopt modules individually, with no obligation. When they work together, operations become smoother and more automated. The choice depends on your goals and level of digitalisation.
Do XOX modules integrate with software I already use?
Yes. The XOX ecosystem can talk to third-party systems. Internal integration still delivers the most value: one data foundation and automated flows without duplication. That reduces errors, delays and manual work.
Do you handle in-house production and subcontractors?
Yes. XOX lets you monitor work, timings and progress both in-house and at subcontractors. The full production cycle stays visible and measurable.
What if my company has needs beyond standard setups?
That is normal: every company is different. With proprietary software we adapt processes and the platform to your real needs not the other way around.
How is migration from a previous system handled?
We handle data migration with you, deciding what to keep and how to structure it. The goal is a smooth transition without disrupting operations.
What software does ePlay offer for the jewellery industry?
ePlay offers five main XOX solutions: XOX ERP for business management, XOX MES for production control, XOX CRM for sales and commercial relationships, XOX Sales App for sales networks and XOX B2B Area for customers and distributors. X-Live is also available for professional videoconferencing.
FAQ for jewellery manufacturers | ePlay software & services
