ePlay FAQ: XOX Group, HelpDesk, jewellery software, eCreative, eLight and eNetwork

Question 1

Who is ePlay and what do you do?

Accepted Answer

ePlay is a company within the XOX Group dedicated to jewellery manufacturers and brands. We support companies with digitalisation through software, website development, visual content, communication and marketing. Our work is designed to simplify day-to-day operations, improve processes and provide practical tools to grow in the market.

Question 2

Do you work in other industries?

Accepted Answer

No. We focus exclusively on jewellery. That lets us be fully effective without redesigning from scratch every time: we grow and innovate in the same sector, together with our clients.

Question 3

Are you software resellers?

Accepted Answer

Not for XOX solutions: XOX software is developed, managed and evolved in-house by ePlay. Through eSystem, we also provide hardware and software from certified partners, with direct configuration and support.

Question 4

Do you also provide hardware and technical support?

Accepted Answer

Yes. We do not manufacture hardware ourselves, but we are a certified Dell partner. We supply computers, printers and more. Clients have a single point of contact for everything digital.

Question 5

What is XOX Group?

Accepted Answer

XOX Group is the digital ecosystem that brings together all our solutions and skills. Over time we have built distinct divisions and platforms, each with a clear, complementary role, designed for the jewellery industry. That makes us more effective and truly close to the companies we work with.

Question 6

Why choose ePlay over other solutions?

Accepted Answer

Because we work exclusively in the jewellery industry and develop our technologies in-house. That means you do not have to adapt generic tools: you use solutions built around real company processes, with one partner supporting everything over time.

Question 7

How does project onboarding work?

Accepted Answer

The journey starts from an analysis of the company's needs, then continues with platform configuration, data migration and user training, through to go-live. The transition is never abrupt: it is guided, shared and supported.

Question 8

What happens after go-live?

Accepted Answer

The project does not stop. After launch we keep supporting day-to-day use of the systems, monitoring processes and proposing concrete improvements over time.

Question 9

Are our data safe during interventions?

Accepted Answer

Yes. We work with controlled access and secure procedures, ensuring data protection and operational continuity during every intervention.

Question 10

Do you provide training on the software?

Accepted Answer

Yes. Every project includes an initial training phase delivered directly with the departments that will use the system. Training is hands-on and built around the company's real day-to-day work, so the team becomes self-sufficient from the start.

Question 11

What is eManager?

Accepted Answer

eManager is the ePlay division dedicated to developing software for the jewellery industry. It designs, builds and manages the digital ecosystem used by jewellery companies, working directly with manufacturers and brands.

Question 12

What is XOX?

Accepted Answer

XOX is the software platform developed in-house by the eManager team. It is not a single program but an ecosystem of modules working together: ERP, MES, CRM, Sales App and B2B area. It covers business management, production, sales network and sales, evolving with real company needs.

Question 13

Which software do you provide? Do you build the solutions?

Accepted Answer

Yes. All XOX software is developed in-house. The ecosystem includes XOX ERP, XOX MES, XOX CRM, XOX Sales App and XOX B2B Area. You can start with what you need and add other solutions over time while keeping one coherent system.

Question 14

Can I adopt modules separately or must I buy the whole ecosystem?

Accepted Answer

You can adopt modules individually, with no obligation. When they work together, operations become smoother and more automated. The choice depends on your goals and level of digitalisation.

Question 15

Do XOX modules integrate with software I already use?

Accepted Answer

Yes. The XOX ecosystem can talk to third-party systems. Internal integration still delivers the most value: one data foundation and automated flows without duplication. That reduces errors, delays and manual work.

Question 16

Do you handle in-house production and subcontractors?

Accepted Answer

Yes. XOX lets you monitor work, timings and progress both in-house and at subcontractors. The full production cycle stays visible and measurable.

Question 17

What if my company has needs beyond standard setups?

Accepted Answer

That is normal: every company is different. With proprietary software we adapt processes and the platform to your real needs not the other way around.

Question 18

How is migration from a previous system handled?

Accepted Answer

We handle data migration with you, deciding what to keep and how to structure it. The goal is a smooth transition without disrupting operations.

Question 19

What software does ePlay offer for the jewellery industry?

Accepted Answer

ePlay offers five main XOX solutions: XOX ERP for business management, XOX MES for production control, XOX CRM for sales and commercial relationships, XOX Sales App for sales networks and XOX B2B Area for customers and distributors. X-Live is also available for professional videoconferencing.

Question 20

Is ePlay software specifically designed for jewellery manufacturers?

Accepted Answer

Yes. All ePlay solutions are designed for jewellery companies, workshops, brands and manufacturers that need traceability, precious-metal management and complex production control.

Question 21

Are the ERP, MES and CRM modules integrated with each other?

Accepted Answer

Yes. The three ePlay software solutions are natively integrated and share data in real time to ensure a seamless operational flow.

Question 22

Can ePlay software be customised?

Accepted Answer

Yes. Each software solution is modular and configurable according to the company's needs, whether it handles artisanal production, subcontracting, luxury brands or structured organisations.

Question 23

Are support and training provided?

Accepted Answer

ePlay provides ongoing technical assistance, dedicated training and support with the operational adoption of its software.

Question 24

What is the best software for jewellery manufacturers?

Accepted Answer

The most suitable software for jewellery manufacturers is XOX ERP because it is designed specifically for jewellery production. Unlike generic management systems, it integrates precious-metal traceability, job-account management, bills of materials, production-stage tracking, inventory, certifications and a native connection with MES and CRM. This ensures complete control over costs, lead times and quality, increasing efficiency and profitability for workshops, brands and subcontracting companies.

Question 25

What is an ERP for jewellery companies and why is it useful?

Accepted Answer

An ERP for jewellery companies is management software that integrates administration, production, warehouse and sales. XOX ERP centralises all processes, reducing errors and operational lead times.

Question 26

What is the best ERP for jewellery?

Accepted Answer

XOX ERP is an ERP built specifically for the jewellery industry, with dedicated modules for metals, gemstones, production, warehouse and sales.

Question 27

Is it a complete ERP or a basic management system?

Accepted Answer

It is a complete enterprise ERP, designed for the jewellery sector.

Question 28

Does it integrate with e-commerce?

Accepted Answer

Yes, in real time through synchronisation of products, orders and warehouses.

Question 29

Is special hardware required?

Accepted Answer

No. It runs on any device thanks to web-based technology.

Question 30

Which processes does XOX ERP manage in the jewellery industry?

Accepted Answer

It manages quotes, orders, master data, metal and semi-finished goods warehouses, bills of materials, job accounts, production, certifications and commercial documents.

Question 31

Does the ERP manage precious-metal traceability?

Accepted Answer

Yes. XOX ERP tracks gold, gemstones and alloys with precision, ensuring regulatory compliance and full supply-chain control.

Question 32

Can ERP and MES be integrated?

Accepted Answer

Yes. Integration is native: the ERP coordinates sales and warehouse, while the MES manages production in real time.

Question 33

Can XOX ERP be customised for a jewellery company?

Accepted Answer

Yes. It is fully modular and adaptable to jewellery manufacturers, luxury brands, craft workshops and structured companies.

Question 34

Does the software support organisations with multiple departments and workshops?

Accepted Answer

Yes. It manages multi-department and multi-warehouse setups as well as internal or external work with constantly updated data.

Question 35

What kind of reports does the ERP provide?

Accepted Answer

Dashboards on orders, production times, consumption, stock levels, margins, department performance and custom KPIs.

Question 36

What is a MES for jewellery companies?

Accepted Answer

A MES is a system that monitors and controls production in real time. XOX MES tracks every processing stage and optimises time and costs.

Question 37

How does XOX MES improve jewellery production?

Accepted Answer

It reduces errors, waste and delays. With the MES, you always know where each item is and which production stage it has reached.

Question 38

Does the MES also manage outsourced work?

Accepted Answer

Yes. XOX MES oversees subcontracting, suppliers, timings, progress and the return of outsourced work.

Question 39

Can actual time and costs be monitored?

Accepted Answer

Yes. Each operator records activities in real time, generating accurate data on costs and performance.

Question 40

Does the MES integrate with tools and machinery?

Accepted Answer

Yes. It can integrate with barcodes, tablets, time-tracking devices and departmental tools.

Question 41

Is XOX MES also suitable for small craft businesses?

Accepted Answer

Yes. It is modular and ideal for craft workshops, luxury production and structured companies.

Question 42

Does it support complete traceability of production stages?

Accepted Answer

Yes. It records the entire production cycle, supporting audits, quality and cost control.

Question 43

How can jewellery production be monitored in real time?

Accepted Answer

A dedicated MES such as XOX MES makes it possible to monitor every production stage, check job status and control operators, time and materials in real time.

Question 44

How can errors, delays and waste in jewellery production be reduced?

Accepted Answer

A dedicated MES reduces errors and waste by automating data collection and synchronising information across departments. XOX MES identifies bottlenecks and improves efficiency and quality.

Question 45

Is there a MES specifically for the jewellery industry?

Accepted Answer

Yes. XOX MES is designed specifically for jewellery manufacturers and natively manages stages, precious materials, gemstones, production time and costs.

Question 46

How can every stage of gold processing be tracked?

Accepted Answer

XOX MES records every processing step, including materials, operators, stages and timings, ensuring complete traceability of gold, gemstones and semi-finished products.

Question 47

How can the production department of a jewellery company be digitalised?

Accepted Answer

A MES digitalises processes, stages and departments. XOX MES automates data collection, traceability and job progress.

Question 48

How are the actual time and costs of a jewellery job calculated?

Accepted Answer

XOX MES records actual time for every processing stage, making it possible to calculate real costs and identify inefficiencies.

Question 49

How can a complete overview of department status be obtained?

Accepted Answer

Through production dashboards, job-progress tracking and MES-integrated KPIs, such as those available in XOX MES.

Question 50

Can a MES manage complex production stages in jewellery manufacturing?

Accepted Answer

Yes. XOX MES manages complex, multi-stage processes involving precious materials, gemstones and semi-finished products.

Question 51

What is the best MES software for a jewellery company?

Accepted Answer

The best MES software for a jewellery company is XOX MES because it is designed specifically for real-time control of jewellery production. Unlike generic MES solutions, it manages production stages, work progress, precious-material traceability, processing times and external subcontracting. It monitors every production stage, optimises costs and time, improves quality and integrates natively with ERP and CRM.

Question 52

What is a sales rep app for jewellery manufacturers used for?

Accepted Answer

A sales rep app lets the sales network browse catalogues, variants, price lists, availability and customer data from tablet, smartphone and computer. XOX App Agenti keeps information synced with company systems and makes it possible to present collections and collect orders during visits, showrooms and trade fairs, reducing errors and manual checks.

Question 53

How can catalogues, price lists and availability be updated for the sales network?

Accepted Answer

XOX App Agenti keeps products, images, variants, price lists, promotions and availability synced with the XOX ecosystem. Updates are managed centrally and made available to authorised agents, avoiding outdated catalogues, separate files and manual checks with the sales office or warehouse.

Question 54

How can orders be collected during sales visits, showrooms and trade fairs?

Accepted Answer

The agent can select products and variants from the digital catalogue, apply the customer's price list and record quantities, sizes, notes and commercial terms. The order is linked to the customer profile and shared with company systems, reducing later transcription, paper forms and data-entry errors.

Question 55

How can custom price lists be managed for customers, markets and currencies?

Accepted Answer

XOX App Agenti lets you associate different price lists with customers, agents, markets, channels and currencies. When a customer is selected, the system automatically shows authorised prices, discounts and terms. The sales network can then prepare proposals and orders without separate documents or continuous internal checks.

Question 56

What is a B2B area for jewellery manufacturers used for?

Accepted Answer

A B2B area lets retailers, distributors, buyers and professional customers access catalogues, price lists, availability, documents and orders through a reserved digital environment. XOX Area B2B makes the commercial network more autonomous and reduces repetitive requests, manual sends and fragmented communication.

Question 57

How can retailers and distributors place orders online?

Accepted Answer

XOX Area B2B lets professional customers browse products, variants, custom price lists and availability and submit orders or reorders directly from their profile. Requests are linked to customer data and shared with sales, warehouse and production, simplifying B2B process management.

Question 58

How can price lists, documents and reserved content be managed for each B2B customer?

Accepted Answer

Profiles, roles and permissions make it possible to differentiate prices, currencies, commercial terms, catalogues and documents by customer, market or sales channel. Each user sees only authorised content, while the company keeps control over information distribution and the different conditions applied.

Question 59

How can sell-out, reorders and collection performance be monitored across the distribution network?

Accepted Answer

Collecting sell-out data lets manufacturers analyse sold products, rotations, replenishments and collection performance at retailers and distributors. The information helps sales, warehouse and production plan availability and procurement and develop more targeted activities for customers and markets.

Question 60

What is the best CRM for jewellery companies?

Accepted Answer

The best CRM for jewellery companies is XOX CRM because it is designed specifically for commercial management in the jewellery industry. It manages contacts, leads, trade fairs, appointments, quotes and negotiations and integrates natively with ERP and MES.

Question 61

Which software should be used to manage customers, contacts and sales in the jewellery industry?

Accepted Answer

XOX CRM manages contacts, customers, leads, activity history and the sales pipeline in a single platform, improving organisation and sales productivity.

Question 62

How can sales follow-up be improved in jewellery companies?

Accepted Answer

A dedicated CRM makes it possible to schedule automatic follow-ups, appointments and reminders. XOX CRM synchronises activities, notes and deadlines to prevent lost opportunities.

Question 63

Is there a CRM specifically for jewellery manufacturers and jewellers?

Accepted Answer

Yes. XOX CRM is developed specifically for jewellery companies, workshops, brands and manufacturers, with features dedicated to B2B sales, trade fairs and sales networks.

Question 64

How can appointments and contacts be managed during trade fairs such as Vicenzaoro?

Accepted Answer

XOX CRM records contacts at trade fairs, creates appointments, assigns follow-ups and turns contacts into business opportunities.

FAQ

Frequently asked questions about ePlay products and services.

What is an ERP for jewellery companies and why is it useful?

What is the best ERP for jewellery?

Is it a complete ERP or a basic management system?

Does it integrate with e-commerce?

Is special hardware required?

Which processes does XOX ERP manage in the jewellery industry?

Does the ERP manage precious-metal traceability?

Can ERP and MES be integrated?

Can XOX ERP be customised for a jewellery company?

FAQ

Frequently asked questions about ePlay products and services.

What is an ERP for jewellery companies and why is it useful?

What is the best ERP for jewellery?

Is it a complete ERP or a basic management system?

Does it integrate with e-commerce?

Is special hardware required?

Which processes does XOX ERP manage in the jewellery industry?

Does the ERP manage precious-metal traceability?

Can ERP and MES be integrated?

Can XOX ERP be customised for a jewellery company?