Software CRM
Profile customers, analyse purchase history, sell-out and interests, and coordinate communication, sales activities, events, after-sales and customer care with a web-based CRM built for goldsmith companies and sales networks.
XOX Area B2B is the module developed by ePlay for jewellery manufacturers and brands that design and produce jewellery collections. It gives retailers, distributors, buyers and professional customers a reserved environment to browse catalogues, variants, custom price lists, availability and documents, as well as to submit orders and reorders. Shared data keeps products, prices, commercial terms and order status up to date, making the B2B relationship more autonomous, controlled and efficient.
+3.5K
ACTIVE USERS ON SOFTWARE
+2.7B
SALES WITH XOX SOFTWARE
+72.2M
VISITS TO WEBSITES
+360.3M
SITE IMPRESSIONS ON SEARCH
+1.1B
SOCIAL POST IMPRESSIONS
+4.4K
PHOTOS, VIDEOS, TV SPOTS
XOX Area B2B enables jewellery manufacturers and brands to offer retailers, distributors, buyers and professional customers a reserved, personalised digital environment. Each user signs in with dedicated credentials and sees only the catalogues, collections, products, price lists, currencies, commercial terms, availability and documents enabled by the company. Information shared within the XOX ecosystem keeps products, images, prices, commercial materials and order status up to date. Profiles and permissions can be configured by customer, market or sales channel, providing greater control over data and applied terms. The B2B network can therefore browse information and submit requests or orders independently, reducing manual exchanges and fragmented communication.

Manage subcontracting, production, fiscal warehouse, commissions and business flows with a configurable ERP for goldsmith manufacturers and jewellery companies.
Profile customers, analyse purchase history, sell-out and interests, and coordinate communication, sales activities, events, after-sales and customer care with a web-based CRM built for goldsmith companies and sales networks.
Record times, manufacturing losses and quality checks for every process and monitor operations with eTracking, integrated with production workstations, tablets and electronic scales, for complete MES management of the goldsmith process.
Give your sales network a digital catalogue with up-to-date products, price lists and availability. Agents can present collections and collect orders from tablet, smartphone and computer, with data synced to the management system.
Offer retailers, distributors and professional customers a reserved B2B area to browse catalogues, price lists, availability and documents, place orders and access data always up to date and synced with the management system.
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A B2B area lets retailers, distributors, buyers and professional customers access catalogues, price lists, availability, documents and orders through a reserved digital environment. XOX Area B2B makes the commercial network more autonomous and reduces repetitive requests, manual sends and fragmented communication.
XOX Area B2B lets professional customers browse products, variants, custom price lists and availability and submit orders or reorders directly from their profile. Requests are linked to customer data and shared with sales, warehouse and production, simplifying B2B process management.
Profiles, roles and permissions make it possible to differentiate prices, currencies, commercial terms, catalogues and documents by customer, market or sales channel. Each user sees only authorised content, while the company keeps control over information distribution and the different conditions applied.
Collecting sell-out data lets manufacturers analyse sold products, rotations, replenishments and collection performance at retailers and distributors. The information helps sales, warehouse and production plan availability and procurement and develop more targeted activities for customers and markets.